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	Where the ACTION is! - Surviving the Survey Process
	Author: Mary Madison, R.N., RAC-CT, CDP

Purpose:

To describe the responsibility a Direct Care/Universal Worker has during the survey process and underscore the importance of the worker's role. The Direct Care/Universal Worker will learn how important skills, knowing the residents, and familiarity with the residents' care plans will impact a positive survey outcome.

Objectives:
	List three reports that the surveyors have before they walk into the facility and describe briefly how the information relates to the residents.
	Name at least three things surveyors will focus on in the initial tour.
	Recognize the importance of the role the Direct Care/Universal Worker plays in respecting resident’s rights and dignity.
	State four questions that surveyors may ask the Direct Care/Universal Worker during the interview process for selected residents and family members.
	Explain the meaning of “The Big Picture” and how it relates to a successful survey.

In-Service Education Credit:
	Approved for 2 hours

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Single Copy	$20.00 per copy
10-Pack	$120.00 per 10-Pack

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